Chapter 1: General Provisions

Article 1 (Application of Terms and Conditions)

1. ShoShin Rental Car (hereinafter referred to as “the Company”) shall lease a vehicle (hereinafter referred to as “the Rental Car”) to the Renter in accordance with the provisions of this Rental Agreement (hereinafter referred to as “the Agreement”). Matters not covered in this Agreement shall be governed by laws, regulations, or general practices.

2. The Company may enter into special agreements provided they do not violate the purpose of the Agreement, laws, administrative notices, or general practices. In case of a special agreement, such agreement shall prevail over the standard terms.

Chapter 2: Reservations

Article 2 (Application for Reservation)

1. When reserving a car, the Renter agrees to the terms and prices prescribed by the Company and shall specify the vehicle category, start date, location, duration, return location, driver(s), requirements for child seats, and other rental conditions (hereinafter “Rental Conditions”). The Company accepts reservations via phone or email, but shall not be held liable for discrepancies between the communication and the actual reservation.

2. In principle, when a Renter makes a reservation, the Company shall fulfill the reservation within its available fleet. In such cases, the Renter shall pay a reservation application fee unless otherwise approved by the Company.

Article 3 (Change of Reservation)

1. If the Renter changes the Rental Conditions specified in Article 2, Paragraph 1 before signing the Rental Agreement, the Renter must obtain prior consent from the Company.

2. For the second and subsequent changes to a reservation, a handling fee of 3,000 JPY shall be charged per change.

Article 4 (Cancellation of Reservation)

1. The Renter may cancel the reservation through methods prescribed by the Company.

2. If the Rental Agreement is not signed within one hour of the scheduled start time, the reservation shall be deemed cancelled unless otherwise approved.

3. In the cases of the preceding two paragraphs, the Renter shall immediately pay the prescribed cancellation fee.

4. Reservations will be cancelled without liability if the contract cannot be signed due to accidents, theft, non-return, recalls, natural disasters, or other reasons not attributable to either the Renter or the Company.

5. Neither the Company nor the Renter shall make claims against each other regarding the failure to sign a Rental Agreement, except as provided in this Agreement.

6. Paragraph 4 applies if the reason for the inability to lease is due to the Company; Paragraph 5 applies if it is due to other reasons.

Article 5 (Substitute Vehicles)

1. If the Company cannot provide the reserved model, it may offer a substitute vehicle (hereinafter “Substitute Car”).

2. If the Renter accepts the substitute, the Company shall lease it under the same conditions except for the vehicle category. If the substitute’s fee is higher, the original reserved price applies; if lower, the substitute’s lower price applies.

3. The Renter may refuse a substitute and cancel the reservation.

4. If the reason for being unable to provide the original car is not attributable to the Company, the reservation will be handled as a cancellation under Article 4, Paragraph 5.

Article 6 (Disclaimer)

Except as provided in Article 4, neither the Company nor the Renter shall make claims against each other regarding the cancellation or failure to sign a Rental Agreement.

Article 7 (Reservation Agency)

1. The Renter may apply for a reservation through travel agencies or partner companies (hereinafter “the Agent”) that handle reservation services on behalf of the Company.

2. Renters who apply via an Agent may only request changes or cancellations through that Agent, and changes must be approved by the Company via the Agent.

Chapter 3: Rental

Article 8 (Conclusion of Rental Agreement)

1. The Renter shall specify rental conditions, and the Company shall specify terms and price lists to conclude the contract. However, this does not apply if no vehicles are available or if the Renter/Driver meets any criteria in Article 9.

2. Upon signing, the Renter must pay the total rental fee specified in Article 11.

3. Per regulatory requirements (Note 1), the Company must record the driver’s name, address, and license details. The Company will require the presentation and a copy of the driver’s license (Note 2).
• (Note 1: Basic notification from the Ministry of Land, Infrastructure, Transport and Tourism)
• (Note 2: License as defined in Art. 92 of the Road Traffic Law; includes IDP or valid foreign licenses under Art. 107-2)

4. The Company may require identity verification documents and may copy them.

5. The Company will require a contact mobile number.

6. The Company may specify the payment method (cash, credit card, etc.).

Article 9 (Refusal to Sign)

(1) If the Renter or the Driver falls under any of the following categories, the Company shall not sign the Rental Agreement and the reservation shall be cancelled:

1. When the Renter/Driver does not possess the required driver’s license to operate the Rental Car, or fails to present the license or provide a copy to the Company.

2. When the Renter/Driver is found to be under the influence of alcohol.

3. When symptoms of intoxication are detected due to narcotics, stimulants, thinners, or other substances.

4. When a child under the age of 6 is intended to be a passenger without a required child seat.

5. When the Renter/Driver has held a driver’s license for less than 3 years, or has held a license for more than 3 years but their driving ability is deemed problematic by the Company.

6. When identified as a member or associate of an organized crime group (Boryokudan), or any other anti-social organization.

7. When committing acts of violence, making unreasonable financial demands, or using abusive/threatening language against the Company’s employees or related parties in connection with transactions.

8. When spreading rumors, or using fraudulent or coercive means to damage the Company’s reputation or obstruct its business operations.

9. When any act violating these Terms and Conditions is identified.

10. In any other case where the Company deems the Renter/Driver unsuitable for the rental.

(2) If the Renter or the Driver falls under any of the following categories, the Company may refuse to sign the Rental Agreement:

1. When the driver specified at the time of reservation is different from the driver at the time of signing the Rental Agreement.

2. When the Renter/Driver fails to comply with the requirements set forth in Article 8, Paragraphs 4 to 6 (Identity verification and payment methods).

3. When there is a history of unpaid rental fees or other outstanding obligations to the Company from past rentals.

4. When any of the prohibited acts listed in Article 18 occurred during past rentals.

5. When there were past violations of rental agreements or insurance contracts, such as driving without valid insurance.

6. When no suitable rental car is available.

7. When other conditions prescribed by the Company are not met.

(3) In the cases described in the preceding two paragraphs, if a reservation has already been successfully made and is subsequently cancelled due to these reasons, the Renter shall immediately pay the cancellation fee prescribed by the Company.

Article 10 (Establishment of Contract)

1. The contract is established when the Renter pays the fee and the Company delivers the vehicle.

2. Delivery takes place at the specified location and time.

Article 11 (Rental Fees)

(1) The “Rental Fee” refers to the total sum of the following items. The Company shall provide detailed amounts or calculation bases for each in the price list:

1. Base Fee

2. Waiver Compensation Fee (Collision Damage Waiver – CDW)

3. Optional Equipment Fee

4. Vehicle Delivery and Collection Fee

5. Other fees prescribed by the Company

(2) The Base Fee shall be based on the fee registered by the Company with the Director of the Regional Transport Bureau (Director of the Land Transport Office of the Okinawa General Bureau). Furthermore, should the rental fees be revised after a reservation has been completed in accordance with the terms of this Agreement, the fees specified in the price list at the time of reservation shall prevail.

Article 12 (Changes to Conditions)

1. Changes after signing require prior Company consent.

2. The Company may refuse changes if they interfere with business operations.

Article 13 (Inspection and Maintenance)

1. The Company performs maintenance per the Road Transport Vehicle Act.

2. The Renter/Driver must inspect the vehicle’s exterior and equipment before use.

3. If defects are found, the Company will perform immediate repairs. 4. Child Seats: The Renter/Driver is solely responsible for proper installation. The Company bears no liability for installation.

Article 14 (Rental Certificate)

1. A Rental Certificate must be issued and carried by the Renter at all times during use.

2. If lost, the Company must be notified immediately.

3. In the event that the renter or driver loses the rental agreement, the renter or driver shall immediately notify the Company and comply with the Company’s instructions.

4. Upon returning the vehicle, the renter or driver shall concurrently return the rental agreement to the Company.

Chapter 4: Usage

Article 15 (Management Responsibility)

1. The Renter or the Driver shall use and store the rental vehicle with the duty of care of a prudent manager (Good Manager’s Duty) during the period of use.

2. The Renter or the Driver shall comply with all laws, regulations, these Terms and Conditions, bylaws, and the instructions provided in the vehicle’s user manuals during the period of use.

Article 16 (Daily Inspection)

The Renter must perform daily inspections and necessary maintenance before each use.

Article 17 (Prohibited Acts)

The Renter/Driver shall NOT:

1. Use the vehicle for commercial transport without consent.

2. Using the rental vehicle for purposes other than those specified, or allowing the vehicle to be driven by any person other than the drivers listed on the rental agreement as provided in Article 13 and persons authorized by the Company.

3. Engaging in any act that infringes upon the rights of the Company, including but not limited to subleasing the rental vehicle or using it as collateral.

4. Altering or forging the rental vehicle’s license plates, registration marks, or decals, or making any modifications to the rental vehicle.

5. Using the rental vehicle for any tests or races, or towing or pushing other vehicles without the prior consent of the Company.

6. Using the rental vehicle for any act that violates applicable laws, public order, or public morals.

7. Drunk driving.

8. Purchasing insurance for the rental vehicle without the prior consent of the Company.

9. Driving or taking the rental vehicle out of Japan.

10. Using the rental vehicle for filming, photography, or events without the prior consent of the Company.

11. If the rental vehicle is a motorcycle, it shall not be ridden by more than two persons.

12. Any other acts that violate the rental conditions specified in Article 8 of these Terms and Conditions.

13. Removing equipment such as the car navigation system or audio system from the rental vehicle and taking them outside the vehicle without the prior consent of the Company. Furthermore, using the vehicle's tools, parts, or accessories for purposes other than the relevant vehicle rental.

14. Allowing pets inside the rental vehicle without the prior consent of the Company.

Article 18 (Illegal Parking)

1. The Renter must report to the police immediately and pay all fines/towing fees.

2. If the Company is notified by police, the Renter must move the car and handle the violation immediately.

3. If a parking violation extends the rental period, additional rental fees apply.

4. After giving the instructions in Section 2 of this Article, the company will check if the violation has been handled using traffic tickets, payment slips, or receipts. If it is not handled, the previous instructions will be given to the renter or driver repeatedly until it is resolved. If the renter or driver does not follow these instructions, the company can cancel the rental contract without any notice and demand the immediate return of the car. The renter or driver must receive the required documents (called 'Identification') showing the illegal parking violation, state that they will report to the police station to face legal action as the offender, and must follow this rule.

5. If the company thinks it is necessary, it will hold the renter or driver responsible for illegal parking by giving the police documents with personal info, like ID and the rental contract. Besides cooperating fully, the company will submit a written explanation under Article 51-4, Paragraph 6 of the Road Traffic Act, a consent form, and the rental contract to the Public Safety Commission to clear up the facts. The company can take any necessary actions, including making reports.

6. If the company is ordered to pay a parking fine under Article 51-4, Paragraph 4 of the Road Traffic Act and pays it, or if the company has to pay costs because the vehicle was searched, towed, stored, or recovered, the renter or driver must reimburse the company for the fine and all costs. If the renter or driver has already paid the fine amount to the company, and the payment order is later cancelled and refunded to the company (because the driver paid the police or won a lawsuit), the company will return the refunded amount to the renter or driver.

7. If the company receives a parking fine order under the previous section, or if the renter or driver fails to pay the required amount by the company's deadline, the company may refuse to rent cars to the renter or driver in the future.

Chapter 5: Returns

Article 19 (Return Responsibility)

1. The vehicle must be returned to the specified location before the deadline.

2. Late returns incur charges equivalent to the rental fee plus damages.

3. Notify the Company immediately if force majeure (natural disaster) prevents return.

Article 20 (Confirmation at Return)

1. Return with a full tank of fuel in the presence of staff.

2. Check for personal belongings; the Company is not responsible for lost items.

3. The Renter must compensate for any damage caused by negligence.

4. Damage confirmation will be finalized within 3 working days after return.

Article 21 (Extensions)

1. When the Renter or the Driver extends the rental period in accordance with Article 12, Paragraph 1, the Renter shall pay the total amount of the following items (hereinafter referred to as “Extension Fees”) at the time of return.

2. The difference between the rental fee corresponding to the extended rental period (including any excess charges prescribed by the Company) and the rental fee already paid before the extension.

3. If the Renter enrolled in the Waiver Compensation System (CDW) at the time of signing the Rental Agreement, the difference between the waiver compensation fee corresponding to the extended rental period and the waiver compensation fee already paid.

4. If the Renter or the Driver must extend the rental period or change the return location due to unavoidable circumstances, they must contact the departure office and obtain prior approval within the original rental period. If the Renter returns the vehicle after the rental deadline without the Company’s consent, the Renter shall pay a penalty of 100,000 JPY in addition to the Extension Fees specified in the preceding paragraphs.

Article 22 (Settlement)

1. If the renter or driver owes any unpaid fees when returning the car, such as extension fees or penalties for changing the return location (called 'Outstanding Fees'), they must pay these fees to the company immediately.
2.If the car is not refueled upon return, the renter or driver must immediately pay a 'Fuel Settlement Fee' to the company. This fee is calculated based on the distance driven, using the company's official conversion chart.

Article 23 (Non-Return Measures)

1. If not returned and the Renter is unreachable, the Company will take civil and criminal legal action.

2. The Company may contact family/work or use GPS to locate the vehicle.

3. The Renter is liable for all search and collection costs.

4. If not returned within 3 days and unreachable, it is treated as theft and reported to police.

Chapter 6: Malfunction, Accidents, and Theft

Article 24 (Malfunction) 

1. If the Renter or the Driver discovers any abnormality or malfunction in the Rental Car during use, they shall immediately stop driving, contact the Company, and follow the Company’s instructions.

2. If the abnormality or malfunction mentioned in the preceding paragraph is caused by the intentional act or negligence of the Renter or the Driver, the Renter or the Driver shall be liable for the damages (including necessary expenses) incurred by the Company in accordance with Article 28 of this Agreement.

3. If the malfunction of the Rental Car is due to a defect that existed prior to the rental to the Renter, the Company shall provide a substitute rental vehicle to the Renter.

4. If the Renter does not receive a substitute rental vehicle as provided in the preceding paragraph, or if the Company is unable to provide a substitute rental vehicle, the Rental Agreement shall be terminated. The Company shall refund the balance of the total rental fee and Waiver Compensation (CDW) already received, after deducting the rental fee and Waiver Compensation (CDW) corresponding to the period from the start of the rental to the termination of the Rental Agreement.

Article 25 (Accident Handling)

1. If a vehicle accident occurs during the period of use, the Renter or the Driver shall immediately stop driving, regardless of the severity of the accident, take necessary legal measures, and follow the measures prescribed below:

2. Immediately report the details of the accident to the Company and comply with the Company’s instructions.

3. When repairing the Rental Car based on the aforementioned instructions, such repairs must be conducted at the Company’s facility or a factory designated by the Company, unless otherwise approved by the Company.

4. Cooperate with the Company and the insurance company contracted by the Company in the investigation of the accident, and promptly submit all documents requested by the Company.

5. Prior consent from the Company must be obtained before entering into any settlement or other agreement with any third party regarding the accident.

6. In addition to the measures prescribed in the preceding paragraphs, the Renter or the Driver shall be responsible for handling and resolving the accident on their own.

7. The Company shall provide advice on accident handling to the Renter or the Driver and cooperate toward its resolution.

Article 26 (Theft)

If the Rental Car is stolen or suffers other damages during the period of use, the Renter or the Driver shall take the following prescribed measures:

1. Immediately report the incident to the police.

2. Immediately report the damage and relevant details to the Company and comply with the Company’s instructions.

3. Cooperate with the Company and the insurance company contracted by the Company in the investigation of the theft or other damages, and promptly submit all documents requested by the Company.

Article 27 (Termination due to Unusable State) 

1. If the Rental Car becomes unusable during the period of use (including cases where the vehicle no longer meets the standards prescribed by laws such as the Road Transport Vehicle Act) due to an accident, theft, or any other cause (hereinafter referred to as “Accident, etc.”), the Rental Agreement shall be terminated. The Renter or the Driver shall immediately return the Rental Car and equipment to the Company in accordance with the provisions of Chapter 5 of this Agreement.

2. In the case described in the preceding paragraph, the Renter shall immediately pay the Company any outstanding amounts or fuel settlement charges in accordance with Chapter 5, and shall compensate the Company for any losses (including expenses required for vehicle recovery and repairs). The Company shall not refund the rental fees or Waiver Compensation (CDW) fees already received.

3. If the “Accident, etc.” occurs due to causes that are not attributable to the Renter, the Driver, or the Company, the Company shall refund the balance of the rental fees and Waiver Compensation (CDW) fees already received, after deducting the fees corresponding to the period from the start of the rental until the termination of the agreement.

4. Except for the measures prescribed in this Article, the Renter or the Driver shall not make any claims against the Company for any losses resulting from the inability to use the Rental Car.

Chapter 7: Compensation and Insurance

Article 28 (Compensation and NOC)

1. The Renter is liable for damages to third parties or the Company.

2. Non-Operation Charge (NOC): If the vehicle cannot be used due to accident, theft, malfunction, stains, or odors, the Renter shall pay 24,200 JPY per day (up to 15 days) as compensation.

3. Drunk Driving Penalty: A breach of the drunk driving prohibition results in a 300,000 JPY penalty plus all other damages.

Article 29 (Insurance Limits)

If an accident related to the Rental Car occurs during the period of use, insurance benefits will be paid within the limits described in the following specific categories (hereinafter referred to as “Compensation Limits”) under the damage insurance contract concluded by the Company for the Rental Car. Furthermore, if the Renter or the Driver has an additional separate damage insurance contract that can cover the accident involving the Rental Car, the insurance contract associated with the Company’s Rental Car shall be applied with priority.

【Compensation Limits】

(1) Bodily Injury: Unlimited per person.

(2) Property Damage: Unlimited per accident (Deductible: 100,000 JPY).

(3) Passenger Injury: Up to 50 Million JPY per person.

1. If any of the disclaimer clauses (exclusions) of the insurance contract apply, the insurance benefits prescribed in Paragraph 1 of this Article shall not be paid.

2. The Renter or the Driver shall be fully liable for any losses for which insurance benefits are not paid and for any losses that exceed the Compensation Limits.

3. If the Company pays the compensation for damages owed by the Renter or the Driver, the Renter or the Driver shall immediately reimburse the Company for the amount paid.

4. The deductible (out-of-pocket expense) mentioned in Paragraph 1 or 2 of this Article shall be borne by the Renter or the Driver. However, if the Renter enrolled in the Waiver Compensation System (CDW) and paid the waiver fee at the time of signing the Rental Agreement, the Company shall bear the deductible, provided that the accident does not fall under the following: failure to report to the police and the Company, accidents where insurance benefits are not paid, accidents involving items 1 to 4 of Article 9, Paragraph 1, or any item in Article 17, or accidents occurring after an unauthorized extension of the rental period.

5. Negligence caused by reckless driving, such as driving on non-public roads (racing circuits, etc.), driving on exceptionally poor roads, or participating in motor sports, may not be covered by insurance compensation. In such cases, the Renter or the Driver shall be liable for full compensation for all damages.

Chapter 8: Termination and Miscellaneous

Article 30 (Termination of the Rental Agreement)

1. If the Renter or the Driver violates the Terms and Conditions during the period of use, or falls under any of the categories listed in Article 9, Paragraph 1 or Paragraph 2, the Company may terminate the Agreement without any notice or demand. In such cases, the Renter or the Driver shall immediately return the Rental Car and equipment to the Company in accordance with the provisions of Chapter 5 of this Agreement. In addition to the return of the vehicle, the Renter shall immediately pay the Company any outstanding fees or fuel settlement charges.

2. In the case described in the preceding paragraph, any rental fees, Waiver Compensation (CDW) fees, or other charges already received by the Company shall not be refunded to the Renter.

Article 31 (Mutual Cancellation)

1. The Renter may terminate the Rental Agreement even during the period of use, provided that the Renter obtains the Company’s consent and pays the separately prescribed cancellation fee. In such cases, the Company shall refund the balance of the rental fees and Waiver Compensation (CDW) fees already received, after deducting the rental fees and Waiver Compensation (CDW) fees corresponding to the period from the start of the rental until the return of the vehicle.

2. Upon termination as prescribed in the preceding paragraph, the Renter shall pay the cancellation fee prescribed by the Company. 【Cancellation Fee】= (Base fee for the original rental period specified in the Agreement) – (Base fee corresponding to the period from the start of rental until return due to cancellation) x 50%. Furthermore, if there are any outstanding fees or fuel settlement charges, they shall be paid to the Company immediately in accordance with Article 21 of the Agreement.

Article 32 (Set-off)

If the Company owes any monetary obligation to the Renter or the Driver under this Agreement, the Renter or the Driver may set off their monetary obligations to the Company against such debt at any time.

Article 33 (Consumption Tax)

The Renter or the Driver shall pay the Company the consumption tax (including local consumption tax) levied on the transactions conducted under this Agreement.

Article 34 (Late Payment Interest)

An annual rate of 14.6% applies to overdue payments.

Article 35 (Detailed Rules of Implementation)

1. The Company may separately establish detailed rules regarding these Terms and Conditions. Such detailed rules shall have the same legal effect as these Terms and Conditions.

2. In the event that the Company establishes such detailed rules, they shall be posted at the Company’s business offices and stated in the brochures and price lists issued by the Company. The same shall apply to any subsequent changes to such rules.

Article 36 (GPS and Dashcam)

1. The Renter and the Driver acknowledge that the Rental Car may be equipped with a Global Positioning System (GPS function) and a driving record system (Dashcam). The Renter or the Driver agrees that their current location, driving routes, and driving conditions will be recorded and that the Company may use such records in the cases specified in the following items.

2. When the Company determines it is necessary to confirm the driving status of the Renter or the Driver for the management of the Rental Car and the Rental Agreement.

3. For marketing analysis to enhance the satisfaction of Renters, Drivers, and other customers, such as improving the quality of products and services provided by the Company.

4. The Company may disclose the information recorded by the GPS function and the driving record system (Dashcam) in the Rental Car when required by law. If the Company receives a disclosure request or order from a court, investigative agency, or administrative body, it may disclose the information to the extent necessary to comply with such request or order.

Article 37 (Handling of Personal Information)

The purposes for which the Company acquires and uses the personal information of the Renter or the Driver are as follows. When acquiring personal information for purposes not specified below, the Company shall clearly state the purpose of use in advance.

1. To fulfill the requirements stipulated under the terms of the automobile rental business license, such as the preparation of rental certificates at the time of concluding the Rental Agreement.

2. To provide rental cars and related services to the Renter or the Driver.

3. To verify and conduct identity checks of the Renter or the Driver.

4. To provide information regarding rental cars, used cars, other products, and services handled by the Company, as well as various events and campaigns, by sending promotional materials or emails to the Renter or the Driver.

5. To conduct questionnaire surveys with the Renter or the Driver for the purpose of planning and developing products and services handled by the Company, or for considering measures to improve customer satisfaction.

6. To statistically process and analyze personal information, and to handle such statistical data in a form that does not allow individuals to be identified or re-identified.

Article 38 (Governing Court of Jurisdiction)

In the event of any dispute concerning the rights and obligations under these Terms and Conditions, the District Court or Summary Court having jurisdiction over the location of the Company’s headquarters, business offices, or the rental location shall be the exclusive agreement court of jurisdiction for the first instance.

Article 39 (Supplementary Provisions)

These Terms and Conditions shall come into effect from the date of approval.

【Reservation Cancellation Fees】

After reservation is made‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧ 10% of the total rental fee

30 days or more before the rental date ‧‧‧‧‧‧‧‧‧‧‧‧‧ Free

Between 29 and 15 days before the rental date (within business hours) ‧‧ 50% of the total rental fee

Between 14 and 2 days before the rental date (within business hours) ‧‧‧ 30% of the total rental fee

1 day before the rental date (within business hours) ‧‧‧‧‧‧‧‧‧‧‧ 80% of the total rental fee

Cancellation on the day of rental ‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧ 100% of the total rental fee

Cancellations made after 18:00 will be treated as cancellations on the following day.

【Non-Operation Charge (NOC) / Compensation for Loss of Use】

1. Number of days the vehicle cannot be rented × 24,200 JPY (up to a maximum of 15 days)

2. In the event that the equipment becomes unusable: 100% of the replacement purchase price

Article 40 (Governing Language)

In the event of any discrepancy or conflict between the Chinese/English version and the Japanese version of these Terms and Conditions due to translation, the Japanese version shall prevail.